FREQUENTLY ASKED QUESTIONS

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Ordering FAQs

Do you have questions about Valentus? Read our FAQ’s below or contact us if you don’t see your question and we would be happy to help! We want to help you achieve your goals and can show you how Valentus and The Magic Coffee Store can support you in your journey.

Still looking for answers?

Click on the round online chat at the bottom of the screen and I’m happy to help! Or, fill out the form on the Contact page and we will respond within 24 hours.

How and when do I take the Valentus products?


Taking the Valentus Prevail products is simple! Please ask the person who referred you to our products to explain how to take them. If they are unable to answer your question, please contact us.




Do the Valentus products have side effects?


Each person will react to the benefits of the Valentus Prevail beverages differently. With the SlimRoast coffee in particular, most people will notice significantly suppressed appetite, increased focus and mental alertness, and an overall elevated mood on this weight-loss coffee. If you find it too strong to begin with, try just half a package for a couple days and gradually work up to using the full package to receive the full benefits of this weight-loss coffee.




How much sugar are in Valentus drinks?


All of the Valentus Prevail drinks are made with 4 grams or less of organic cane sugar. The SlimRoast coffee has less than 1 gram, the Trim has less than 1 gram, the Immune Boost has 3.5 grams and the Energy has 4 grams.




Is it safe to drink alcohol while taking Valentus?


Yes, it is safe to consume alcohol while taking the Valentus products. All of the ingredients are all natural and safe.




How much caffeine is in the prevail drinks?


Great question!
SlimRoast Coffee = 120 mg
Trim = 50 mg
Immune Boost = 0 mg
Energy = 80 mg




How should I prepare my SlimRoast coffee?


Drinking SlimRoast is so simple! First boil your water, tear open a sleeve of SlimRoast, add water to your mug, stir and enjoy! A few tips for best results: Wait a few minutes for the water to cool down. If you add boiling water to the SlimRoast, it will damage some of the herbs and eliminate their effectiveness. Also, SlimRoast is most effective when it’s black. If you are a cream and sugar person, try using a sweetener and switching to a non-dairy product like almond milk.




Can I drink SlimRoast if I have high blood pressure?


We always recommend that you consult with your doctor before you start taking the product if you have any existing health concerns. Bring the list of ingredients with you for your doctor to read.




Can I drink the Prevail© SlimROAST coffee with a creamer?


Yes, however some customers have observed it does not mix as well as a regular cup of coffee. This is due to one of the active ingredients in the Prevail© SlimROAST coffee. It is a personal preference, and does not affect the performance of the product.




Why is my mouth dry seemingly all the time?


One of the by-products of thermogenesis is heat. When the body begins to metabolize stored body fat, heat is released in the process. A natural thirst will occur, so be sure to increase your water intake. It is recommended that you should drink 1⁄2 your body weight in total ounces of water daily.




I am experiencing “jitter-like” symptoms, including the feeling of being light-headed, why is this?


This reaction is part of a detoxification stage known as a “healing crisis”. Some people will experience headaches, nausea, heartburn/acid re-flux, constipation, excess gas/bloating and having difficulty sleeping at night. As the body starts to shed the body of stored toxins, these symptoms will subside. If symptoms continue for longer than 1 week, it is recommended to half-dose until the symptoms subside.




I am feeling bloated after consuming the Prevail© TRIM.


This is associated with the inulin fiber in the product. It is recommended to half-dose your daily serving until the symptoms subside.





How and when do I take the Valentus products?


Taking the Valentus Prevail products is simple! Please ask the person who referred you to our products to explain how to take them. If they are unable to answer your question, please contact us.




Do the Valentus products have side effects?


Each person will react to the benefits of the Valentus Prevail beverages differently. With the SlimRoast coffee in particular, most people will notice significantly suppressed appetite, increased focus and mental alertness, and an overall elevated mood on this weight-loss coffee. If you find it too strong to begin with, try just half a package for a couple days and gradually work up to using the full package to receive the full benefits of this weight-loss coffee.




How much sugar are in Valentus drinks?


All of the Valentus Prevail drinks are made with 4 grams or less of organic cane sugar. The SlimRoast coffee has less than 1 gram, the Trim has less than 1 gram, the Immune Boost has 3.5 grams and the Energy has 4 grams.




Is it safe to drink alcohol while taking Valentus?


Yes, it is safe to consume alcohol while taking the Valentus products. All of the ingredients are all natural and safe.




How much caffeine is in the prevail drinks?


Great question!
SlimRoast Coffee = 120 mg
Trim = 50 mg
Immune Boost = 0 mg
Energy = 80 mg




How should I prepare my SlimRoast coffee?


Drinking SlimRoast is so simple! First boil your water, tear open a sleeve of SlimRoast, add water to your mug, stir and enjoy! A few tips for best results: Wait a few minutes for the water to cool down. If you add boiling water to the SlimRoast, it will damage some of the herbs and eliminate their effectiveness. Also, SlimRoast is most effective when it’s black. If you are a cream and sugar person, try using a sweetener and switching to a non-dairy product like almond milk.




Can I drink SlimRoast if I have high blood pressure?


We always recommend that you consult with your doctor before you start taking the product if you have any existing health concerns. Bring the list of ingredients with you for your doctor to read.




Can I drink the Prevail© SlimROAST coffee with a creamer?


Yes, however some customers have observed it does not mix as well as a regular cup of coffee. This is due to one of the active ingredients in the Prevail© SlimROAST coffee. It is a personal preference, and does not affect the performance of the product.




Why is my mouth dry seemingly all the time?


One of the by-products of thermogenesis is heat. When the body begins to metabolize stored body fat, heat is released in the process. A natural thirst will occur, so be sure to increase your water intake. It is recommended that you should drink 1⁄2 your body weight in total ounces of water daily.




I am experiencing “jitter-like” symptoms, including the feeling of being light-headed, why is this?


This reaction is part of a detoxification stage known as a “healing crisis”. Some people will experience headaches, nausea, heartburn/acid re-flux, constipation, excess gas/bloating and having difficulty sleeping at night. As the body starts to shed the body of stored toxins, these symptoms will subside. If symptoms continue for longer than 1 week, it is recommended to half-dose until the symptoms subside.




I am feeling bloated after consuming the Prevail© TRIM.


This is associated with the inulin fiber in the product. It is recommended to half-dose your daily serving until the symptoms subside.





How do I re-order product?


  • Go to www.Valentus.com/login
  • Enter your MEMBER User Name and Password (no spaces and case sensitive). Usually first and last name. If you do not remember your info, click on HELP and Valentus will email you.
  • Select ORDER from the menu
  • Select your package for purchase. Business Builder Pack is the best value and great for sharing! OR choose your 3 box or 6 box packages and the product from the drop down menus.




How long does it take to receive my product?


If you are in Canada or the United States, your order will be shipped within 48 hours and you will receive it to your door in 7-10 business days.




I need to cancel my monthly loyalty purchase, How?


  • Sign into your back office www.Valentus.com/login
  • Enter your MEMBER User Name and Password (no spaces and case sensitive). Usually first and last name. If you do not remember your info, click on HELP and Valentus will email you.
  • Click on Monthly Loyalty Purchase
  • Find your ACTIVE monthly order and select CANCEL.
  • Email support@valentus.com if you need help




Is my credit card info secure?


Yes, you are not giving The Magic Coffee Store your information. When you order, you will be directed to Valentus Corporate secure website where you will enter your credit card information. It is held in your account there and not recorded. Your information is 100% secure and safe.





How and when do I take the Valentus products?


Taking the Valentus Prevail products is simple! Please ask the person who referred you to our products to explain how to take them. If they are unable to answer your question, please contact us.




Do the Valentus products have side effects?


Each person will react to the benefits of the Valentus Prevail beverages differently. With the SlimRoast coffee in particular, most people will notice significantly suppressed appetite, increased focus and mental alertness, and an overall elevated mood on this weight-loss coffee. If you find it too strong to begin with, try just half a package for a couple days and gradually work up to using the full package to receive the full benefits of this weight-loss coffee.




How much sugar are in Valentus drinks?


All of the Valentus Prevail drinks are made with 4 grams or less of organic cane sugar. The SlimRoast coffee has less than 1 gram, the Trim has less than 1 gram, the Immune Boost has 3.5 grams and the Energy has 4 grams.




Is it safe to drink alcohol while taking Valentus?


Yes, it is safe to consume alcohol while taking the Valentus products. All of the ingredients are all natural and safe.




How much caffeine is in the prevail drinks?


Great question!
SlimRoast Coffee = 120 mg
Trim = 50 mg
Immune Boost = 0 mg
Energy = 80 mg




How should I prepare my SlimRoast coffee?


Drinking SlimRoast is so simple! First boil your water, tear open a sleeve of SlimRoast, add water to your mug, stir and enjoy! A few tips for best results: Wait a few minutes for the water to cool down. If you add boiling water to the SlimRoast, it will damage some of the herbs and eliminate their effectiveness. Also, SlimRoast is most effective when it’s black. If you are a cream and sugar person, try using a sweetener and switching to a non-dairy product like almond milk.




Can I drink SlimRoast if I have high blood pressure?


We always recommend that you consult with your doctor before you start taking the product if you have any existing health concerns. Bring the list of ingredients with you for your doctor to read.




Can I drink the Prevail© SlimROAST coffee with a creamer?


Yes, however some customers have observed it does not mix as well as a regular cup of coffee. This is due to one of the active ingredients in the Prevail© SlimROAST coffee. It is a personal preference, and does not affect the performance of the product.




Why is my mouth dry seemingly all the time?


One of the by-products of thermogenesis is heat. When the body begins to metabolize stored body fat, heat is released in the process. A natural thirst will occur, so be sure to increase your water intake. It is recommended that you should drink 1⁄2 your body weight in total ounces of water daily.




I am experiencing “jitter-like” symptoms, including the feeling of being light-headed, why is this?


This reaction is part of a detoxification stage known as a “healing crisis”. Some people will experience headaches, nausea, heartburn/acid re-flux, constipation, excess gas/bloating and having difficulty sleeping at night. As the body starts to shed the body of stored toxins, these symptoms will subside. If symptoms continue for longer than 1 week, it is recommended to half-dose until the symptoms subside.




I am feeling bloated after consuming the Prevail© TRIM.


This is associated with the inulin fiber in the product. It is recommended to half-dose your daily serving until the symptoms subside.





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